Cloud Infrastructure and Database Operations Engineer

We are looking for highly skilled Cloud Infrastructure and Database Operations Engineer. The purpose of the Cloud Infrastructure and Database Operations Engineer is to deliver a sustainable, high-quality, end-to-end cloud infrastructure hosting service that supports the Company’s products and the Inspire platform. This role is responsible for continuously improving the infrastructure service of the SaaS platform to enhance the organization’s and its clients’ capabilities. 

The primary areas of focus for this role include platform infrastructure delivery, platform infrastructure operations, service management, and database administration. 

Responsibilities:

• Maintain the continuous availability of the Inspire SaaS Product cloud infrastructure through automated monitoring, redundancy, resilience, and service protection. 
• Perform critical and major incident services related to the Inspire SaaS Infrastructure to minimize service impact. 
• Work closely with software development and support teams on product delivery, security, compliance, and benchmarking. 
• Maintain and administer highly available database systems in a 24/7 cloud environment. Ensure databases are secure, available, and recoverable. 
• Demonstrate strong database performance tuning skills in a large database environment serving millions of requests. 
• Work with internal stakeholders to ensure governance of Company’s data and compliance with policies (GDPR, CCPA, SOC, PCI, etc.). 
• Manage stakeholder expectations by keeping them informed of relevant SaaS Infrastructure risks and issues. 
• Manage Windows and Network Operations within VM/Azure. 
• Monitor, troubleshoot, and install cloud-based platforms across all systems to meet defined business service levels. 
• Research and resolve customer-impacting database events efficiently. 
• Coordinate scheduled maintenance activities.
• Other duties as needed.

Requirements:

• Undergraduate degree in a related field (e.g., BSc in Computer Science). 
• 5+ years of experience in Azure, AWS, SaaS, or Cloud environments. 
• Experience in cloud and IT infrastructure managed services with a global delivery model for enterprise SaaS companies. 
• Strong understanding of cloud computing concepts, virtualization, storage solutions, and networking. Certifications such as CCNA, AWS, or Azure are preferred. 
• Experience in IT software development with knowledge of SDLC methodologies (Agile, Kanban, Scrum). 
• Familiarity with next-gen technologies, including Product Engineering, Cloud, Data, SaaS products, Artificial Intelligence, and Machine Learning. 
• Strong understanding of database technologies, administration, performance tuning, and high availability (ideally SQL Server DBA). 
• Technical knowledge of Microsoft Windows Server technologies and administration. 
• Ability to troubleshoot TCP/IP, DNS, and firewall issues. 

Perks and Benefits:

• Competitive Salary
• Provident Fund and Medical Allowances
• Professional Training and Certifications
• Paid Time Off
• Semi-Annual Performance Bonus and Awards
• Hajj/Umrah Leaves
• Maternity/Paternity Leaves
• Wedding Leaves
• Long Service Bonus and Awards
• Friday Lunch
• Dynamic Working Environment